Privacy Policy
This Privacy Policy explains what information CallONet collects through this website and its business services, and how that information is used.
Contents
1. Scope
This Policy applies to information collected through callonet.org and in the course of providing wholesale VoIP origination, termination, and lead generation services to business customers. CallONet is a business-to-business provider; this Policy is not directed at individual consumers, and we do not knowingly collect personal information from the general public through this website beyond what is submitted voluntarily through our contact form.
2. Information We Collect
- Contact and business information you submit through our contact form or during onboarding, such as name, company, business email, phone number, and a description of your traffic or service needs.
- Account and billing information collected during KYC review and service provisioning, such as business registration details and billing contacts.
- Network and traffic data generated by the use of the Services, including call detail records (CDRs), signaling data, and route performance metrics, described further in Section 5.
- Website usage data such as pages visited and general browser/device information, collected automatically as described in Section 6.
3. How We Use Information
- To evaluate applications, verify business identity, and provision Services;
- To operate, maintain, monitor, and secure the network, including detecting and addressing Bad Traffic as described in our Terms of Use;
- To bill for and support the Services;
- To respond to inquiries submitted through our contact form; and
- To comply with legal obligations, including responding to lawful traceback, regulatory, or law enforcement requests.
4. How We Share Information
CallONet does not sell personal information. We may share information with:
- Upstream and downstream carriers as technically necessary to route calls and complete traffic;
- Service providers who support our billing, hosting, or network operations under confidentiality obligations;
- Industry traceback consortiums, carriers, and regulators in connection with investigating suspected Bad Traffic, as described in our Terms of Use; and
- Legal or governmental authorities where required by law, subpoena, or valid legal process.
5. Call Detail Records & Traffic Data
As part of providing origination and termination services, CallONet generates and retains call detail records (such as calling and called number, timestamps, duration, and routing data) for billing, quality monitoring, fraud detection, and traceback cooperation purposes. Customers remain responsible for their own obligations regarding any personal information contained in call content or in leads generated through our lead generation service.
6. Cookies & Website Analytics
This website may use standard analytics tools to understand aggregate visitor behavior (such as pages viewed and general location at a country/region level) to help us improve site content. You can control cookies through your browser settings; disabling cookies may affect some site functionality.
7. Data Retention
We retain business contact and account information for as long as needed to provide the Services and to satisfy legal, billing, and compliance obligations, including recordkeeping expectations related to traffic monitoring and traceback cooperation. Website contact-form submissions that do not result in an account are retained only as long as needed to respond to the inquiry.
8. Security
We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices & Rights
If you have submitted information through our contact form and would like it corrected or deleted, or if you are an authorized business contact for an account with a privacy-related request, email sales@callonet.org. We will respond consistent with our contractual and legal obligations.
10. Children's Privacy
Our Services are directed at businesses and are not intended for use by individuals under 18. We do not knowingly collect personal information from children through this website.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.
12. Contact Us
- Email: sales@callonet.org
- Phone: 501-287-5541
- Mail: CallONet, 124 W Capitol Ave, Suite 408, Little Rock, AR 72201
This Privacy Policy is provided for general informational purposes and does not constitute legal advice regarding your obligations under applicable privacy law.